Mackenzie Sofa

All returns or exchanges must be done within the first seven days of receipt of goods and are subject to company or manager approval. Furniture must be in “like-new” condition. Customer is responsible for all transportation of goods. This policy does not apply to Special-Order merchandise, “AS-IS” merchandise, Clearance merchandise, floor models, bedding and mattresses. All returns are subject to management approval. A pickup charge equal to the original delivery charge will apply. Fabric protection cannot be returned or refunded after it has been applied. Delivery charges are non-refundable after receipt of your merchandise.

In order to receive the full amount of the refund described in this Return Policy, all item(s) must be in new/unused condition and returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping).

All returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Refunds are made based on the payment method used at the time of purchase. Please allow 10-14 days following receipt of eligible returned item(s) for any credit or refund to display on your credit card statement.

If product was purchased with the Product Care Warranty Program, all claims must be submitted through Guardian. Furniture Mart USA is not responsible if claims are declined for circumstance outside the policy of accidental warranty. Please take the time to read Guardian Claim warranty information to ensure the product is cared for if an accident/claim does arise. Guardian purchases are NON-REFUNDABLE.