Delivery Information

Details on all our delivery options, including Free Pickup, Free Dropoff, and Full-Service Delivery.

Free Pickup

Our pickup option is available with all online purchases, and it's FREE!

With this service you can order your items online and pick them up at one of our convenient distribution center locations in Fridley, MN, Fargo, ND, and Sioux Falls, SD; as well as select store locations.

How to Place an Order for Free Pickup
During checkout, start by selecting the location you'd like to pick up your items at, and then select "Confirm Pickup".

Pickup Details

• Due to availability and stock levels, your items may not be available for immediate pickup. As soon as they are available, you will be notified that your purchase may be picked up at the location you selected at checkout.
• All items will be fully packaged for safe transportation and may not be fully assembled. If you would prefer, you can request to inspect the items before taking them home.
• Your purchase must be paid in full at or before the time of pickup. Please bring your receipt and identification to the store and/or distribution center.
• An associate will verify your purchase and help coordinate the rest of your pickup; then your styles are  ready for home!

Free Drop-Off

Drop-Off Delivery services are available on select items in some locations: it’s FREE with a $799 minimum purchase!

When you find your perfect styles, our team starts finding the best route to get your purchase to you. We know that you’re eager to receive your new pieces, so we work hard to deliver in a timely manner with extra care.

How to Place a Free Drop-Off Order
You’ll be asked for your ZIP code while checking out to determine what delivery options are available for you. For customers with homes in our Free Drop-Off area, there will be NO extra charge added to the total purchase if the minimum purchase requirement is met.

Prepping For Free Drop-Of

• You will be given an estimated drop-off date based on the availability and stock levels of the items you purchase. If your pieces are not in stock at the time of your purchase, we will contact you as soon as it becomes available to schedule a drop-off date.
• Two days before your scheduled drop-off date, you will receive a phone call reminder and a text message reminder to confirm your address, and to provide an estimated time window for your drop-off. To ensure that every drop-off experience is given the utmost care, each drop-off time is scheduled in a three-hour window.
• To complete the drop-off, an adult 18 years or older must be present, and must provide a signature at the time of drop-off.

Drop-Off Details

• Our delivery team will bring your items as far as the front door, garage, apartment lobby, or hallway in front of your apartment.
• Your items will remain in the packaging and will not be assembled.
• Drop-Off times will be between 8:00 a.m. and 7:00 p.m.
• Concealed damage must be reported within 24 hours to the Help Center.
• All returns are subject to management approval, and a delivery charge will apply to pick-up merchandise.

Full-Service Delivery (Recommended)

Our most recommended delivery option ensures that your furniture and property are left the way it was before we got there, if not better.

Our White-Glove Delivery service is available with any size order, for one low fee. When you find your perfect styles, our team starts finding the best route to get your purchase to you. We know that you’re eager to receive your new pieces, so we work hard to deliver in a timely manner with extra care.

How to Place a Delivery Order
You’ll be asked for your ZIP code while checking out to determine what delivery options are available for you. If your home is in our White-Glove Delivery area, you will receive a delivery fee included in your total purchase.

Prepping For Delivery

• You will be given an estimated delivery date based on the availability and stock levels of the items you purchase. If your pieces are not in stock at the time of your purchase, we will contact you as soon as it becomes available to schedule a delivery date.
• Two days before your scheduled delivery date, you will receive a phone call reminder and a text message reminder to confirm your delivery address, and to provide an estimated time window for delivery. To ensure that every delivery experience is given the utmost care, each delivery time is scheduled in a three-hour window.
• To complete a delivery, an adult 18 years or older must be present, and must provide a signature at the time of delivery.

Delivery Details

• Our delivery team will bring all items into your home, as well as set up and place your new pieces in the space of your choice!
• We take care of unboxing the pieces, and we remove all of the packaging from your home so you can enjoy your furniture right away.
• Delivery times will be between 8:00 a.m. and 7:00 p.m.
• Concealed damage must be reported within 24 hours to the Help Center.